Information technology service management - 20000-1
Technology is best when it brings people together
In this fast-paced digital era, Information Technology (IT) services are the operational backbone of nearly every organization. The quality and reliability of IT services directly impact productivity, customer satisfaction, and business competitiveness. ISO 20000-1 is an international standard that defines requirements for IT service management systems (ITMS).
ISO 20000-1:2018 Information technologi – service management
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ISO 20000-1:2018
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Forsys Consultants is here to guide your organization through the ISO 20000-1 implementation and certification journey. With a deep understanding of the challenges and opportunities in IT service management, our team of consultants is ready to help you build an IT service management system that is effective, efficient, and aligned with your organization's strategic objectives.
Zero Downtime
Increase SLA
Focus Points of ISO 20000-1?
Implementing ISO 20000-1 helps your organization build a structured system to provide reliable and business-oriented IT services.
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Zero Downtime
Business Continuity
Quality Improvement
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ISO 20000-1 framework
Why You Need to Imlementation ISO 20000-1?
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Answering All Your Questions
Answer all questions for management systems in the organization and get special offers for management system assistance with multi-year contracts.
Still Have Questions?
ISO 20000-1 focuses on service management principles and processes, not specific technologies. Just as business management principles remain relevant despite market changes, sound IT service management principles will also adapt to technological developments. This standard provides your organization with a flexible framework for adopting new technologies in a managed manner and integrating with existing services.
A simple analogy: your car might "run" without regular servicing, but is it performing optimally? Is the risk of breaking down in the middle of the road zero? ISO 20000-1 is like regular servicing for your IT services. It's not just about fixing what's broken, but also about preventing breakdowns, optimizing performance, and ensuring you don't miss out on better service innovations from your competitors who may have already tuned up their IT.
Quite the opposite. ISO 20000-1 provides a clear framework, not a constraint. It's like the ground rules in an orchestra; each musician knows their role, resulting in more harmonious and effective improvisation. Well-documented processes free IT teams from repetitive and reactive work, allowing them to focus on innovation and delivering greater strategic value to the organization.
Think of your IT department as the main kitchen of your restaurant. Even if you're not an "IT" restaurant, the quality and efficiency of your kitchen significantly impact customer satisfaction and overall business success. ISO 20000-1 helps you manage your IT "kitchen" to professional standards, ensuring the IT services you serve are consistently high-quality, regardless of the scale of your main business.
The ROI may not be immediately apparent, like an instant increase in sales, but consider the hidden costs of poor IT services: system downtime, decreased employee productivity, loss of customer trust, and even potential fines for non-compliance. ISO 20000-1 helps you prevent these leaks, increase efficiency, and ultimately, make a real contribution to your bottom line, even if it doesn't always come in the form of direct sales figures.
Forsys offers a wide range of contract offerings. Forsys has a unique approach to direct, three-year mentoring.
Forsys has experienced and competent consultants according to the scope of your organization.
Forsys offers a variety of consulting services and varying collaboration methods, making the cost of assistance difficult to define. Consultation fees are based on mutual agreement and the agreed-upon payment method.
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